Hours of Operation:
Monday 9:00 am - 4:30 pm
Friday 9:00 am - 5:30 pm
Tuesday, Wednesday, and Thursday
except by appointment for loans
Hours of Operation:
Monday, Tuesday, Wednesday and
9:00 am - 2:00 pm
(closed 10:45 am - 11:15 am for lunch)
If you need a replacement card go to either HSCU location or call the office at 865-689-6152.
We will order a replacement card
If you need to report a debit card lost, stolen or compromised do all of the following:
Contact the Credit Union immediately at 865-689-6152.
2) If it is after-hours, you should immediately call customer support
at 1-800-528-2273 and report the
card lost, stolen or compromised.
- You are required to follow up with HSCU on the following business day to make
sure the card has been flagged properly and to verify all recent card authorizations.
your VISA debit/ATM card from fraud requires 24/7/365 days a year monitoring. Our fraud detection programs monitor your card
transactions for any suspicious activity. If potentially fraudulent transactions are taking place, we'll contact you immediately
so that future fraudulent transactions can be avoided. With our card alert notification service, we will send a text message
that will arrive with a 5 digit code (33748) and contain our financial institution name, dollar amount of the transaction and merchant
name. You will be asked to reply with a "Yes" if you authorized the transaction. A confirming text message will be sent and
you can continue to use your card. A "no" reply means you did not authorize the transaction. You will be contacted shortly
by a fraud specialist to protect your account. Please answer this important call. Do not reply to any text message or phone
call with any personal or confidential information. If you would like to opt out of receiving these important messages by text,
you may reply with STOP to indicate this preference.
**PLEASE NOTE - HSCU or our fraud detection representatives will never contact
you by phone or email and ask you for information that we should already have on our system. You should never provide your card
number or PIN, or other personal information to anyone that contacts you. However, if you place the call, you may be asked to
verify information. If you are not confident that you are speaking to a credit union representative, you should end the call
and call us back using the credit union main office phone number.
We do business in accordance
with the Federal Fair Housing
Law and the Equal Credit
Your Savings Federally insured to at least $250,000
and backed by the National Credit Union
Administration, a U.S. Government Agency.
24 Hour Phone Teller 865-686-3437